We offer various facilities at the stations so that visitors can spend their time there comfortably and make the most of that time. The station experience accounts for 25% of the customer satisfaction score.
The station experience has improved
Together with ProRail and the authorities, NS Stations rebuilds and renovates many stations. The experience and ease of changing trains are the central concepts. NS Stations offers visitors various facilities at the stations, depending among other things on station size, so that they can spend their time there comfortably and make the most of that time. With accessible and hospitable staff, journey information about public transport as a whole, good access and easy changeovers to bus, tram, metro and public transport bicycle. The station experience is also important to NS Stations because it accounts for 25% of the general customer satisfaction figure. In 2017 the increase in customer satisfaction nationwide with stations continued: the percentage who gave a 7 out of 10 or higher increased from 70% in 2016 to 73% in 2017. The large stations (top 47) achieved a score of 77% in 2017 and the smaller stations scored 64%.