Number of reports of aggression
Unfortunately incidents do take place, and each and every incident is one too many. NS encourages staff to report all incidents of aggression. We noted that there were fewer reports last year: 642 (690 in 2016). We have seen a decrease (3%) in the number of injuries as result of aggression. There were 188 injuries in 2016 and 183 in 2016. The reports of aggression were largely cases of “pushing and shoving” (212 times). NS staff were spat at 74 times and threatened with a weapon 15 times. Physical violence was involved in 242 reported incidents. Resistance was involved in 97 cases and 2 cases involved indecent assault.