NS is transparent about its performance. Every month, it reports via www.ns.nl on the latest scores for the KPIs that have been set for the main rail network franchise, with detailed supporting evidence.
NS is in the permanent group that is assessed in the Transparency Benchmark. This is a tool provided by the Ministry of Economic Affairs for improving reporting on social matters within the Netherlands. The results are presented in a Transparency Ladder that is made publicly available and widely communicated. A score of 195 points out of 200 put NS in sixth place on the 2017 Transparency Ladder (2016: third). Our ambition is to stay in the top 10.