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Summary
Annual report 2017
Financial statements 2017
Content
Subject
2017 in a nutshell
Foreword by the CEO
Company profile
Scope
Our strategy
How NS adds value to society
Activities in the Netherlands
2017 Results
An attractive physical offering
Punctuality
Quality of connections
Crowding on trains
Accessibility
International connections
Optimising the customer experience
Customer satisfaction
Hospitality
The train experience
Customer Service
Ease of payment
Pleasant use of time
Personal safety
World-class stations
A hospitable and pleasant stay
The door-to-door journey
Retail
Long-Term Rail Agenda and stations
Compliance
Performance on HSL South
Customer satisfaction
Punctuality
Seat availability
About NS and the HSL South
Perfect execution
Punctuality for passengers to 15 minutes
journey information
Collaboration with partners
2018 timetable
Better and More
Influence of the weather
New and upgraded rolling stock
New Sprinters
New Intercity trains
Upgrading Intercity trains
Availability of trains
Organisational improvement
Integrity and compliance
Legal aftermath Limburg
Privacy
Occupational safety
Reports of aggression
Sickness absence
Safe and sustainable travel
Energy
Waste reduction
Railway safety
Developing innovations
Operations abroad
Abellio
Abellio's strategy
Abellio UK
Abellio Greater Anglia
Abellio UK Bus
Merseyrail
ScotRail
West Midlands
Abellio Germany
Abellio Rail NoordRijn-Westfalen
Abellio Rail Mitteldeutschland
Westfalenbahn
Outlook for 2018
NS Group
Report by the Supervisory Board
Personal details – Supervisory Board
Remunerations of the Executive Board
Personal details – Executive Board
Corporate Governance
Managing risks
Group risks
Scope for improvement
HSL service
Infrastructure capacity
ERTMS
IT reliability
Safety
Inadequate operating result
Market regulation
NS’s investments abroad
Non-compliance
Finances in brief
Operating revenue
Operating expenses
Underlying result from operating activities
Net finance income
Income tax
Other tax information
Profit for the period
Equity
Investments
Financing
Financial position
NS and taxes
Our impact on the environment and on society
Key developments in 2017
Socioeconomic impact of mobility and journey time
Case study: Time spent in the train
Environmental impact
Socioeconomic impact of safety
Socioeconomic impact of training, employability of staff and diversity
Socioeconomic impact of expenditure
NS as an employer in the Netherlands
Recruitment
Diversity and inclusiveness
Learning at NS
Mobility
Leadership at NS
A new collective labour agreement
Employee participation
Staff engagement
Dialogue with our stakeholders
Stakeholder dialogue diagram
Materially relevant themes
Strategy and materially relevant themes
Our performance in a wider context
Sustainable procurement
Transparency
Scope and reporting criteria
Financial statements
Financial statements
Consolidated income statement for 2017
Consolidated statement of comprehensive income for 2017
Consolidated statement of financial position as at 31 December 2017
Consolidated cash flow statement for 2017
Consolidated statement of changes in equity
Notes to the 2017 consolidated financial statements
General
Section 2 Result for the year
Section 3 Fixed assets and investments
Section 4 Working capital
Section 5 Financing, Financial risk management and financial instruments
Section 6 Other disclosures
Company financial statements
Company statement of financial position as at 31 December 2017
Company statement of income 2017
Accounting policies applied for the financial statements
Notes to the company balance sheet and income statement
Other information
NS ten-year summary
Definitions
Reporting
Social
(35)
Financial
(20)
Accountability
Objectives
(6)
Results
(67)
Looking ahead
(8)
Summary
(18)
Activities
Passengers
(29)
Rolling stock
(11)
Stations and retail
(8)
Abroad
(17)
Themes
An attractive physical offering
(10)
Optimising the customer experience
(13)
World-class stations
(8)
Performance on HSL South
(9)
Perfect execution
(9)
New and upgraded rolling stock
(7)
Organisational improvement
(9)
Safe and sustainable travel
(12)
Abellio
(14)
NS as an employer
(13)
Subject
Accessibility
(1)
Irregularities in Limburg
(2)
2015-2024 franchise
(1)
Ease of payment
(1)
Punctuality
(5)
Customer satisfaction
(9)
Safety (including personal safety)
(8)
Journey information
(2)
Diversity
(1)
Timetable
(2)
International connections
(2)
HR
(3)
CO2
(4)
Energy
(3)
Waste
(3)
Auditor
(2)
Revenue
(1)
Bicycles
(1)
Purchasing policy
(2)
ProRail
(4)
Ministry
(6)
Abellio
(10)
Hospitality
(2)
Seat availability
(1)
Organisation
Executive Board
(10)
Supervisory Board
(3)
Strategy
(8)
Finances
(15)
Risk management
(11)
Corporate governance
(5)
In brief
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