Passenger numbers grew by 0.8% in 2017, partly because of the upturn in the economy. That is why trains are getting increasingly overcrowded, especially in...
In 2017, passengers on the main rail network were more satisfied with travel by train than in 2016. 80% of the passengers gave a score of 7 out of 10 or...
Passengers who contact us online or by phone rate our services better than passengers who send a letter or an e-mail. This is because online contact or a...
Customer surveys show that passengers were able to spend their travel time better and more pleasantly than in 2016. We have increased the Wi-Fi speed from...
The general customer satisfaction figure for HSL South comes from satisfaction figures for IC direct and Thalys. 77% of passengers gave travelling by...
The operations of NS involve extensive data processing, innovative technology and collaborative ventures in which personal data is exchanged. It is our...
More than 1.2 million trips by train and bus every day mean that NS has a major impact on society in the Netherlands: in mobility, safety, emissions and...
Journey time is traditionally considered to be time lost, and therefore valuated negatively. The average negative value of a one-hour train journey (‘value...
A comparison between punctuality and track occupancy in eighteen countries shows that NS is one of the top three.