Skip to content

Go back to the homepage of this report2017

Search
Close
My report0
Nederlands
NS.nl
Menu
  • Summary
  • Annual report 2017
  • Financial statements 2017
Content Subject
Remove your selection(s)
  • 2017 in a nutshell
  • Foreword by the CEO
  • Company profile
    • Scope
  • Our strategy
    • How NS adds value to society
  • Activities in the Netherlands

  • 2017 Results
  • An attractive physical offering
    • Punctuality
    • Quality of connections
    • Crowding on trains
    • Accessibility
    • International connections
  • Optimising the customer experience
    • Customer satisfaction
    • Hospitality
    • The train experience
    • Customer Service
    • Ease of payment
    • Pleasant use of time
    • Personal safety
  • World-class stations
    • A hospitable and pleasant stay
    • The door-to-door journey
    • Retail
    • Long-Term Rail Agenda and stations
    • Compliance
  • Performance on HSL South
    • Customer satisfaction
    • Punctuality
    • Seat availability
    • About NS and the HSL South
  • Perfect execution
    • Punctuality for passengers to 15 minutes
    • journey information
    • Collaboration with partners
    • 2018 timetable
    • Better and More
    • Influence of the weather
  • New and upgraded rolling stock
    • New Sprinters
    • New Intercity trains
    • Upgrading Intercity trains
    • Availability of trains
  • Organisational improvement
    • Integrity and compliance
    • Legal aftermath Limburg
    • Privacy
    • Occupational safety
    • Reports of aggression
    • Sickness absence
  • Safe and sustainable travel
    • Energy
    • Waste reduction
    • Railway safety
    • Developing innovations
  • Operations abroad

  • Abellio
  • Abellio's strategy
  • Abellio UK
    • Abellio Greater Anglia
    • Abellio UK Bus
    • Merseyrail
    • ScotRail
    • West Midlands
  • Abellio Germany
    • Abellio Rail NoordRijn-Westfalen
    • Abellio Rail Mitteldeutschland
    • Westfalenbahn
  • Outlook for 2018
  • NS Group

  • Report by the Supervisory Board
    • Personal details – Supervisory Board
    • Remunerations of the Executive Board
    • Personal details – Executive Board
  • Corporate Governance
  • Managing risks
    • Group risks
      • Scope for improvement
      • HSL service
      • Infrastructure capacity
      • ERTMS
      • IT reliability
      • Safety
      • Inadequate operating result
      • Market regulation
      • NS’s investments abroad
      • Non-compliance
  • Finances in brief
    • Operating revenue
    • Operating expenses
    • Underlying result from operating activities
    • Net finance income
    • Income tax
    • Other tax information
    • Profit for the period
    • Equity
    • Investments
    • Financing
    • Financial position
    • NS and taxes
  • Our impact on the environment and on society
    • Key developments in 2017
      • Socioeconomic impact of mobility and journey time
      • Case study: Time spent in the train
      • Environmental impact
      • Socioeconomic impact of safety
      • Socioeconomic impact of training, employability of staff and diversity
      • Socioeconomic impact of expenditure
  • NS as an employer in the Netherlands
    • Recruitment
    • Diversity and inclusiveness
    • Learning at NS
    • Mobility
    • Leadership at NS
    • A new collective labour agreement
    • Employee participation
    • Staff engagement
  • Dialogue with our stakeholders
    • Stakeholder dialogue diagram
    • Materially relevant themes
    • Strategy and materially relevant themes
    • Our performance in a wider context
    • Sustainable procurement
    • Transparency
  • Scope and reporting criteria
  • Financial statements

  • Financial statements
    • Consolidated income statement for 2017
    • Consolidated statement of comprehensive income for 2017
    • Consolidated statement of financial position as at 31 December 2017
    • Consolidated cash flow statement for 2017
    • Consolidated statement of changes in equity
    • Notes to the 2017 consolidated financial statements
    • General
    • Section 2 Result for the year
    • Section 3 Fixed assets and investments
    • Section 4 Working capital
    • Section 5 Financing, Financial risk management and financial instruments
    • Section 6 Other disclosures
  • Company financial statements
    • Company statement of financial position as at 31 December 2017
    • Company statement of income 2017
    • Accounting policies applied for the financial statements
    • Notes to the company balance sheet and income statement
  • Other information
  • NS ten-year summary
  • Definitions

Reporting

  • Social (35)
  • Financial (20)

Accountability

  • Objectives (6)
  • Results (67)
  • Looking ahead (8)
  • Summary (18)

Activities

  • Passengers (29)
  • Rolling stock (11)
  • Stations and retail (8)
  • Abroad (17)

Themes

  • An attractive physical offering (10)
  • Optimising the customer experience (13)
  • World-class stations (8)
  • Performance on HSL South (9)
  • Perfect execution (9)
  • New and upgraded rolling stock (7)
  • Organisational improvement (9)
  • Safe and sustainable travel (12)
  • Abellio (14)
  • NS as an employer (13)

Subject

  • Accessibility (1)
  • Irregularities in Limburg (2)
  • 2015-2024 franchise (1)
  • Ease of payment (1)
  • Punctuality (5)
  • Customer satisfaction (9)
  • Safety (including personal safety) (8)
  • Journey information (2)
  • Diversity (1)
  • Timetable (2)
  • International connections (2)
  • HR (3)
  • CO2 (4)
  • Energy (3)
  • Waste (3)
  • Auditor (2)
  • Revenue (1)
  • Bicycles (1)
  • Purchasing policy (2)
  • ProRail (4)
  • Ministry (6)
  • Abellio (10)
  • Hospitality (2)
  • Seat availability (1)

Organisation

  • Executive Board (10)
  • Supervisory Board (3)
  • Strategy (8)
  • Finances (15)
  • Risk management (11)
  • Corporate governance (5)

Organisational improvement

To be able to deliver a perfect service, NS needs to develop into a decisive and result-oriented organisation with effective leadership. We attach great...

Read article add to My report Added to My report

Integrity and compliance

In response to the irregularities in the public transport tender in Limburg in 2015, the consultancy firm Alvarez & Marsal was commissioned by our...

Read article add to My report Added to My report

Legal aftermath of the public transport tender...

On 22 May 2017, the Netherlands Authority for Consumers and Markets (ACM) concluded that NS had violated the Competition Act and fined NS €40,950,000. NS...

Read article add to My report Added to My report

Care for the privacy of our passengers and staff

The operations of NS involve extensive data processing, innovative technology and collaborative ventures in which personal data is exchanged. It is our...

Read article add to My report Added to My report

Occupational safety

Where the safety of our staff is concerned, our aim is that everyone should come home from work just as healthy as when they started, both physically and mentally.

Read article add to My report Added to My report

Number of reports of aggression

Unfortunately incidents do take place, and each and every incident is one too many. NS encourages staff to report all incidents of aggression. We noted that...

Read article add to My report Added to My report

Sickness absence

The sickness absence figure for NS in 2017 was 5.7%. That is higher than in 2016 (5.1%). Sickness absence among chief guards can be considered...

Read article add to My report Added to My report
Downloads
  • Halfjaarbericht 2018
  • Half year report 2018
  • Press release half year 2018
  • Jaarverslag 2017
  • Annual Report 2017
  • Press release annual report 2017
  • Definities Vervoerconcessie 2018
  • Definities Vervoerconcessie 2017
  • Half year report 2017
  • Halfjaarbericht 2017
  • Press release half year 2017
  • Jaarverslag 2016
  • Annual Report 2016
  • Halfjaarbericht 2016
  • Half year report 2016
  • Press release half year 2016
  • Jaarverslag 2015
  • Annual Report 2015
  • Jaarverslag 2014
  • Annual Report 2014
  • Jaarverslag 2013
  • Annual Report 2013
Contact
  • Contact
  • Corporate website

Archive
  • Website jaarverslag 2016
  • Website jaarverslag 2015
  • Website jaarverslag 2014
  • Website jaarverslag 2013
About this website
  • Copyright
  • Colophon
  • Privacy
  • Cookies
  • Accessibility
  • Sitemap
  • Disclaimer
Social media
  • Twitter
  • Facebook
  • Youtube
  • LinkedIn
Nederlandse Spoorwegen

This website uses cookies to remember your personal preferences and gather statistics. Click here for more information. Yes, I agree No, I do not agree

X