2017 was a successful year for NS. We met the targets for passengers in the Netherlands, continuing the upward trend from 2016. We improved our performance...
Passenger numbers grew by 0.8% in 2017, partly because of the upturn in the economy. That is why trains are getting increasingly overcrowded, especially in...
NS wants everyone to be able to travel without any problems. We have been working with the Ministry of Infrastructure and Water Management to make...
In 2017, passengers on the main rail network were more satisfied with travel by train than in 2016. 80% of the passengers gave a score of 7 out of 10 or...
Passengers were more satisfied with the hospitality of NS. It is always a focal point of our employees and their managers on the train and at stations.
NS uses the Train Experience Monitor every year to measure the scores that 24,000 passengers give for the quality of the trains and the journey. It helps us...
Passengers who contact us online or by phone rate our services better than passengers who send a letter or an e-mail. This is because online contact or a...
Passengers appreciate being able to pay for their journeys quickly and easily. We made various improvements with that in mind. For example, we introduced...
Customers’ perception of safety at stations and in trains increased in 2017: 88% gave a score of 7 out of 10 or higher, as opposed to 87% in 2016. Last year...