2017 was a successful year for NS. We met the targets for passengers in the Netherlands, continuing the upward trend from 2016. We improved our performance...
We are working hard on improving the performance on the HSL South. We want our passengers to get reliable services.
The general customer satisfaction figure for HSL South comes from satisfaction figures for IC direct and Thalys. 77% of passengers gave travelling by...
Punctuality for passengers (to 5 minutes) on the HSL South is determined based on the punctuality of the IC direct and the IC from The Hague to Eindhoven....
During peak periods, the likelihood of getting a seat on the HSL South in 2017 was 96.8% (2016: 97.3%). The IC direct is a popular train and passenger...
After the V250 was taken out of service in 2013, NS made agreements about alternative types of train for use on the HSL: a mix of high-speed and Intercity trains.
Together with its international transport partners, NS connects cities and regions together in Germany, Belgium and France. Last year, the number of...
The risk that the improvements made in 2017 will not be sufficient to deliver the agreed performance for the HSL.
NS bases its policy priorities on material relevance, weighing up the interests of our stakeholders and the actual impact that NS can have on the topic.