2017 was a successful year for NS. We met the targets for passengers in the Netherlands, continuing the upward trend from 2016. We improved our performance...
NS can look back on 2017 with a suitably modest degree of pride. In addition to the good results, 2017 was once again a year in which we invested in our...
NS is a company that has its roots in the Netherlands and has a single Dutch shareholder, the Dutch State. In this annual report we are therefore primarily...
NS provides sustainable mobility to more than 9 million passengers in the Netherlands every year, which is its contribution to the economic development and...
NS wants passengers to be confident that they will arrive at their destination at the scheduled time. We use the ‘punctuality for passengers’ performance...
For predictable door-to-door journeys, it is important that passengers have good changeover connections from NS trains to other carriers’ trains.
Passenger numbers grew by 0.8% in 2017, partly because of the upturn in the economy. That is why trains are getting increasingly overcrowded, especially in...
NS wants everyone to be able to travel without any problems. We have been working with the Ministry of Infrastructure and Water Management to make...
In 2017, passengers on the main rail network were more satisfied with travel by train than in 2016. 80% of the passengers gave a score of 7 out of 10 or...