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  • Summary
  • Annual report 2017
  • Financial statements 2017
Content Subject
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  • 2017 in a nutshell
  • Foreword by the CEO
  • Company profile
    • Scope
  • Our strategy
    • How NS adds value to society
  • Activities in the Netherlands

  • 2017 Results
  • An attractive physical offering
    • Punctuality
    • Quality of connections
    • Crowding on trains
    • Accessibility
    • International connections
  • Optimising the customer experience
    • Customer satisfaction
    • Hospitality
    • The train experience
    • Customer Service
    • Ease of payment
    • Pleasant use of time
    • Personal safety
  • World-class stations
    • A hospitable and pleasant stay
    • The door-to-door journey
    • Retail
    • Long-Term Rail Agenda and stations
    • Compliance
  • Performance on HSL South
    • Customer satisfaction
    • Punctuality
    • Seat availability
    • About NS and the HSL South
  • Perfect execution
    • Punctuality for passengers to 15 minutes
    • journey information
    • Collaboration with partners
    • 2018 timetable
    • Better and More
    • Influence of the weather
  • New and upgraded rolling stock
    • New Sprinters
    • New Intercity trains
    • Upgrading Intercity trains
    • Availability of trains
  • Organisational improvement
    • Integrity and compliance
    • Legal aftermath Limburg
    • Privacy
    • Occupational safety
    • Reports of aggression
    • Sickness absence
  • Safe and sustainable travel
    • Energy
    • Waste reduction
    • Railway safety
    • Developing innovations
  • Operations abroad

  • Abellio
  • Abellio's strategy
  • Abellio UK
    • Abellio Greater Anglia
    • Abellio UK Bus
    • Merseyrail
    • ScotRail
    • West Midlands
  • Abellio Germany
    • Abellio Rail NoordRijn-Westfalen
    • Abellio Rail Mitteldeutschland
    • Westfalenbahn
  • Outlook for 2018
  • NS Group

  • Report by the Supervisory Board
    • Personal details – Supervisory Board
    • Remunerations of the Executive Board
    • Personal details – Executive Board
  • Corporate Governance
  • Managing risks
    • Group risks
      • Scope for improvement
      • HSL service
      • Infrastructure capacity
      • ERTMS
      • IT reliability
      • Safety
      • Inadequate operating result
      • Market regulation
      • NS’s investments abroad
      • Non-compliance
  • Finances in brief
    • Operating revenue
    • Operating expenses
    • Underlying result from operating activities
    • Net finance income
    • Income tax
    • Other tax information
    • Profit for the period
    • Equity
    • Investments
    • Financing
    • Financial position
    • NS and taxes
  • Our impact on the environment and on society
    • Key developments in 2017
      • Socioeconomic impact of mobility and journey time
      • Case study: Time spent in the train
      • Environmental impact
      • Socioeconomic impact of safety
      • Socioeconomic impact of training, employability of staff and diversity
      • Socioeconomic impact of expenditure
  • NS as an employer in the Netherlands
    • Recruitment
    • Diversity and inclusiveness
    • Learning at NS
    • Mobility
    • Leadership at NS
    • A new collective labour agreement
    • Employee participation
    • Staff engagement
  • Dialogue with our stakeholders
    • Stakeholder dialogue diagram
    • Materially relevant themes
    • Strategy and materially relevant themes
    • Our performance in a wider context
    • Sustainable procurement
    • Transparency
  • Scope and reporting criteria
  • Financial statements

  • Financial statements
    • Consolidated income statement for 2017
    • Consolidated statement of comprehensive income for 2017
    • Consolidated statement of financial position as at 31 December 2017
    • Consolidated cash flow statement for 2017
    • Consolidated statement of changes in equity
    • Notes to the 2017 consolidated financial statements
    • General
    • Section 2 Result for the year
    • Section 3 Fixed assets and investments
    • Section 4 Working capital
    • Section 5 Financing, Financial risk management and financial instruments
    • Section 6 Other disclosures
  • Company financial statements
    • Company statement of financial position as at 31 December 2017
    • Company statement of income 2017
    • Accounting policies applied for the financial statements
    • Notes to the company balance sheet and income statement
  • Other information
  • NS ten-year summary
  • Definitions

Reporting

  • Social (2)
  • Financial (0)

Accountability

  • Objectives (0)
  • Results (2)
  • Looking ahead (0)
  • Summary (0)

Activities

  • Passengers (0)
  • Rolling stock (0)
  • Stations and retail (0)
  • Abroad (0)

Themes

  • An attractive physical offering (0)
  • Optimising the customer experience (0)
  • World-class stations (0)
  • Performance on HSL South (0)
  • Perfect execution (0)
  • New and upgraded rolling stock (0)
  • Organisational improvement (0)
  • Safe and sustainable travel (0)
  • Abellio (0)
  • NS as an employer (2)

Subject

  • Accessibility (0)
  • Irregularities in Limburg (0)
  • 2015-2024 franchise (0)
  • Ease of payment (0)
  • Punctuality (0)
  • Customer satisfaction (0)
  • Safety (including personal safety) (0)
  • Journey information (0)
  • Diversity (0)
  • Timetable (0)
  • International connections (0)
  • HR (2)
  • CO2 (0)
  • Energy (0)
  • Waste (0)
  • Auditor (0)
  • Revenue (0)
  • Bicycles (0)
  • Purchasing policy (0)
  • ProRail (0)
  • Ministry (0)
  • Abellio (0)
  • Hospitality (0)
  • Seat availability (0)

Organisation

  • Executive Board (0)
  • Supervisory Board (0)
  • Strategy (0)
  • Finances (0)
  • Risk management (0)
  • Corporate governance (0)

NS as an employer in the Netherlands

NS is one of the biggest employers in the Netherlands and is a strong brand in the labour market. Every day, our 21,000-plus staff enable people’s...

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A new collective labour agreement

NS and the trade unions (FNV, VVMC, VHS and CNV) concluded a new collective labour agreement in 2017 for the period 2017 to 2020.

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Downloads
  • Halfjaarbericht 2018
  • Half year report 2018
  • Press release half year 2018
  • Jaarverslag 2017
  • Annual Report 2017
  • Press release annual report 2017
  • Definities Vervoerconcessie 2018
  • Definities Vervoerconcessie 2017
  • Half year report 2017
  • Halfjaarbericht 2017
  • Press release half year 2017
  • Jaarverslag 2016
  • Annual Report 2016
  • Halfjaarbericht 2016
  • Half year report 2016
  • Press release half year 2016
  • Jaarverslag 2015
  • Annual Report 2015
  • Jaarverslag 2014
  • Annual Report 2014
  • Jaarverslag 2013
  • Annual Report 2013
Contact
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