Customers’ perception of safety at stations and in trains increased in 2017: 88% gave a score of 7 out of 10 or higher, as opposed to 87% in 2016. Last year...
Together with ProRail, the authorities and commercial parties, NS Stations improved how time can be spent at many stations in 2017. We have invested in...
The operations of NS involve extensive data processing, innovative technology and collaborative ventures in which personal data is exchanged. It is our...
Unfortunately incidents do take place, and each and every incident is one too many. NS encourages staff to report all incidents of aggression. We noted that...
To improve railway safety, NS is developing a single harmonised safety management system for the entire organisation. This creates clear and simple...
The risk that NS fails to take sufficient measures to prevent safety incidents, or to fulfil its duty of care sufficiently, if a serious safety incident...
More than 1.2 million trips by train and bus every day mean that NS has a major impact on society in the Netherlands: in mobility, safety, emissions and...
NS can promote safety within society by offering safe transport and a safe environment for passengers and staff. At NS, we are working on occupational...