2017

Reporting

• Social
• Financial

Accountability

• Objectives
• Results
• Looking ahead
• Summary

Activities

• Passengers
• Rolling stock
• Stations and retail
• Abroad

Themes

• An attractive physical offering
• Optimising the customer experience
• World-class stations
• Performance on HSL South
• Perfect execution
• New and upgraded rolling stock
• Organisational improvement
• Safe and sustainable travel
• Abellio
• NS as an employer

Subject

• Accessibility
• Irregularities in Limburg
• 2015-2024 franchise
• Ease of payment
• Punctuality
• Customer satisfaction
• Safety (including personal safety)
• Journey information
• Diversity
• Timetable
• International connections
• HR
• CO2
• Energy
• Waste
• Auditor
• Revenue
• Bicycles
• Purchasing policy
• ProRail
• Ministry
• Abellio
• Hospitality
• Seat availability

Organisation

• Executive Board
• Supervisory Board
• Strategy
• Finances
• Risk management
• Corporate governance

2017 in a nutshell

Foreword by the CEO

Company profile

• Scope

Our strategy

• How NS adds value to society

Activities in the Netherlands

2017 Results

An attractive physical offering

• Punctuality
• Quality of connections
• Crowding on trains
• Accessibility
• International connections

Optimising the customer experience

• Customer satisfaction
• Hospitality
• The train experience
• Customer Service
• Ease of payment
• Pleasant use of time
• Personal safety

World-class stations

• A hospitable and pleasant stay
• The door-to-door journey
• Retail
• Long-Term Rail Agenda and stations
• Compliance

Performance on HSL South

• Customer satisfaction
• Punctuality
• Seat availability
• About NS and the HSL South

Perfect execution

• Punctuality for passengers to 15 minutes
• journey information
• Collaboration with partners
• 2018 timetable
• Better and More
• Influence of the weather

New and upgraded rolling stock

• New Sprinters
• New Intercity trains
• Upgrading Intercity trains
• Availability of trains

Organisational improvement

• Integrity and compliance
• Legal aftermath Limburg
• Privacy
• Occupational safety
• Reports of aggression
• Sickness absence

Safe and sustainable travel

• Energy
• Waste reduction
• Railway safety
• Developing innovations

Operations abroad

Abellio

Abellio's strategy

Abellio UK

• Abellio Greater Anglia
• Abellio UK Bus
• Merseyrail
• ScotRail
• West Midlands

Abellio Germany

• Abellio Rail NoordRijn-Westfalen
• Abellio Rail Mitteldeutschland
• Westfalenbahn

Outlook for 2018

NS Group

Report by the Supervisory Board

• Personal details – Supervisory Board
• Remunerations of the Executive Board
• Personal details – Executive Board

Corporate Governance

Managing risks

• Group risks

Finances in brief

• Operating revenue
• Operating expenses
• Underlying result from operating activities
• Net finance income
• Income tax
• Other tax information
• Profit for the period
• Equity
• Investments
• Financing
• Financial position
• NS and taxes

Our impact on the environment and on society

• Key developments in 2017

NS as an employer in the Netherlands

• Recruitment
• Diversity and inclusiveness
• Learning at NS
• Mobility
• Leadership at NS
• A new collective labour agreement
• Employee participation
• Staff engagement

Dialogue with our stakeholders

• Stakeholder dialogue diagram
• Materially relevant themes
• Strategy and materially relevant themes
• Our performance in a wider context
• Sustainable procurement
• Transparency

Scope and reporting criteria

Financial statements

Financial statements

• Consolidated income statement for 2017
• Consolidated statement of comprehensive income for 2017
• Consolidated statement of financial position as at 31 December 2017
• Consolidated cash flow statement for 2017
• Consolidated statement of changes in equity
• Notes to the 2017 consolidated financial statements
• General
• Section 2 Result for the year
• Section 3 Fixed assets and investments
• Section 4 Working capital
• Section 5 Financing, Financial risk management and financial instruments
• Section 6 Other disclosures

Company financial statements

• Company statement of financial position as at 31 December 2017
• Company statement of income 2017
• Accounting policies applied for the financial statements
• Notes to the company balance sheet and income statement

Other information

NS ten-year summary

Definitions